Recently, John – a networking contact, told us that he was surprised to learn—from our outline of the security services provided to local authorities—that the Foremost Security front-line personnel are trained in Conflict Management. We outlined, to him, the training and characteristics of Foremost’s top-line security personnel and decided to broadcast the overview for everyone to read.
What security officers are not…
Security guard and patrol personnel, men and women, are not bouncers in a security guard uniform. They are not all physically overpowering, although we have some of those. They are not there to scare or cow people by their physicality. They use their heads much, much more than their muscles and they are trained to deal with a broad spectrum of situations.
Patrols and guards are…
They are well trained before they start working with Foremost and receive regular updates. Each client site that our security staff work at may have its own rules and systems and each member of staff is provided with all of the necessary knowledge to meet the needs of each client.
The training each member of staff receives would ensure that they have the following skillset:
- Knowledge of the security industry and their own site(s) in general
- Communications skills and customer care
- Awareness of the law and how they can ensure they act lawfully as a security officer
- Crime scenes and preservation of them
- Health and Safety awareness and knowledge
- Fire Safety and awareness
What to do in an emergency and emergency procedures
- The duties that a security officer could be involved with
- How patrolling should be carried out including types of patrol, equipment used and how to use it
- Access control types and rules
- Searching and the rules for this
- Technology and systems they may use
- Communicating and reporting systems
- Conflict management skills: preventing, managing, de-escalating and learning from such situations
There are some new additional skills which will be being implemented in SIA approved training over the next two to three years which will see all staff have:
- A minimum of a one-day first aid at work qualification
- Terror Threat Awareness training
- Global Critical Incident management (as a result of the Covid pandemic)
- Physical Intervention skills training. Security officers will now need to have some training in this area – door supervisors have this already, but it will be updated and improved
There will also be refresher training for all personnel to include new equipment, use of body-worn cameras, protecting the public, crowds, queues, and CCTV updates.
Disciplined, conscientious and confident
When recruiting security officers Foremost are looking for people who exhibit a disciplined and conscientious attitude to their role and responsibilities. They can be of any size, shape, colour, gender, sexual orientation or ethnic origin, etc etc. It is a requirement that all staff can communicate clearly and understandably in English as dealing effectively with members of the public is often required.
Our security officers also need to be fit and healthy enough to carry out their duties safely and effectively.
Attitude is key for security personnel
Someone who projects confidence without giving the impression of being cocky or conceited will be able to deal effectively with the wide range of situations they may face. On the other hand, a person who appears over-confident or bossy is likely to exacerbate situations rather than manage and resolve them effectively.
Not everyone can be an effective security officer
As we explained to John, not everyone is suited to being a security officer. Dealing with stressful situations and agitated people effectively takes a good skill set and attitude, and requires ongoing training. Foremost strive to ensure all staff have the training and support they need to do a good job. We receive many testimonials about our security staff, so it looks like they, and we, are doing a great job.