Choosing the right Security company for your business is a huge responsibility. The decision
affects the safety and security of your people and your assets. As well as preventing potential losses, you are appointing professionals to provide a safe working environment and to protect your operation.
In order to assess which provider is best for you, we suggest that you ask the below 10 key questions before making your final decision, covering suitability, credentials and service offering.
1. Do they already offer services in your region?
You don’t want Patrolman to be stretching themselves outside of their normal geographical area. This would limit the level of support and affect response times, which could be an unsustainable situation in the longer term.
2. What services can they offer my company, and can they be tailored to my specific needs?
The last thing you want is an ‘off the shelf’ solution or a rough match to what you really need. Your plan needs to be specific to the
business, your activities and your assets.
3. What experience does the security company have in working with clients similar to you?
You want demonstrable knowledge and understanding of your environment, including best practice for your industry. Not all skills are transferrable when it comes to security.
4. Will they evaluate your current security strategy and offer advice rather than just tick boxes?
You want to benefit from that ‘fresh pair of eyes’ and don’t want your new company to simply tick the boxes against measures you
currently have, rather than actually re-evaluating them.
5. What certifications, licenses and qualifications do employees hold?
Reputable providers should hold industry certification to show the standards to which they operate, and the licensing of guards illustrates that they have undergone necessary background checks and training. There is an
abundance of different accreditations that security companies can hold, but the most important one to look out for is the SIA (Security Industry Authority) approved accreditation. The ACS Standard encompasses all aspects of a security providers operation – taking a holistic view of how well an organisation is managed, and an approved organisation must demonstrate to an independent assessor, on an annual basis, that it has met defined standards.
6. Do they have insurance coverage?
You need to know that your appointed experts have adequate insurance to cover their activities on-site and whilst acting upon your behalf. Without adequate coverage you could face significant liability.
7. Does the company supply employees with ongoing training?
Guards should be aware of latest risks, technology, practice, regulations and legal requirements so that their service remains pro-active. An emergency is never the best time for learning.
8. What happens in an emergency situation?
This reveals the level of planning and shows what you can expect should the worst happen. Being prepared improves outcomes and emergency response is arguably the most crucial part of the service.
9. What is their response time like?
Your expectations of what response time should be and what it actually is may differ. Make sure you discuss their targets and ask to see data on actual response times to make sure they are achievable. Always question any company who guarantees a response.
10. What is their approach to customer service & support?
Communication and contract management will define your relationship on a daily basis so make sure you know what to expect – will you have a single point of contact and regular reviews?